Hospital Staff 'Bullied' Over Patient Care

One in four doctors and surgeons and a third of nurses say they have been put under excessive pressure or bullied to behave in ways they believe are counter to patient care, according to a new report.

A survey of 1,000 healthcare workers in England, Wales and Scotland showed that two out of five were worried that their organisation could be at the centre of the next patient care scandal.

The Chartered Institute of Personnel and Development (CIPD) said its research also showed that fewer than three out of five health workers would be confident to raise concerns about the quality of patient care to senior management.

Just over half said better staff engagement and consultation would help improve patient care.

Peter Cheese, CIPD chief executive, said the survey highlighted why NHS boards and leaders should ensure they put more emphasis on their people management and employee data.

"NHS leaders should ensure they are putting more emphasis on monitoring, analysing and crucially, acting on, people management information and feedback from staff, which can provide early warning indicators for potential culture, capability and capacity problems linked to poor standards of care.

"Information from patients about their experience is of course crucial but good quality management information can flag problems further upstream before patient care has been fatally undermined."

Kevin Croft, president of the Healthcare People Management Association, which helped with the study, said the results of the study were "disappointing", adding: "The findings reinforce the need for a much greater focus on the staff experience, good people management and staff engagement, at both a system and local level, to improve the patient experience.

"We know there is a clear correlation between a positive staff experience and better health outcomes for patients."

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