Marks and Spencer has revealed a sharp drop in clothing, gifts and homewear over Christmas, as it held back on discounting and suffered online delivery woes.
The retailer also blamed an unseasonably warm autumn for a weak clothing performance as it outlined a 5.8% slump in like-for-like sales in its general merchandise division during the 13 weeks to 27 December.
M&S, which insisted its winter clothing range was well received, said disruption at its Castle Donington online distribution centre hurt its performance in December.
The company added: "We deliberately held back the level of discounting, especially in December.
"While this had an adverse impact on sales we delivered a good performance on gross margin."
The retailer had also previously warned that it would take time for its new website, which required members to re-register, to bed in but said it had performed well.
Its food division - which has been a consistent performer - delivered record sales growth of 17% over Christmas week but rose only 0.1% in the quarter.
Analysts had forecast an increase of 0.9% and its share price fell 3% when trading began on the FTSE 100.
Chief executive Marc Bolland said: "M&S had a very good Christmas in Food.
"We delivered record Christmas sales, strongly outperforming the market.
"We had a difficult quarter in General Merchandise, dominated by unseasonal conditions and an unsatisfactory performance in our e-commerce distribution centre.
"We maintained our focus on General Merchandise gross margin, with guidance unchanged."
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